Shipping policy
Shipping Policy
Pretty Little Projects
Thank you for shopping with Pretty Little Projects! We’re so excited for you to receive your order.
Made-to-Order Products
Our products are made especially for you after your order is placed. This helps us offer unique designs while reducing unnecessary inventory and waste.
Because our products are made to order, please allow time for production and shipping.
Processing & Delivery Times
Production times vary depending on the product and fulfillment provider.
Estimated delivery options and timeframes are displayed at checkout. Available shipping options may include:
- Economy Shipping: Approximately 6–13 business days.
- Standard Shipping: Approximately 5–10 business days.
These are estimates, not guaranteed delivery dates. Actual processing and transit times may vary depending on the product, destination, production demand, carrier operations, holidays, and other circumstances.
Business days generally exclude weekends and public holidays.
Shipping Costs
Shipping costs are calculated and displayed during checkout before payment.
Rates vary depending on the product, delivery destination, and shipping method selected.
Multiple Items & Separate Shipments
Some items may be produced and shipped from different fulfillment locations.
If you purchase multiple products, they may arrive in separate packages and on different dates.
Order Tracking
When tracking information becomes available, it will be sent to the email address associated with your order.
Please allow time for the carrier to update tracking information.
Incorrect Shipping Addresses
Please double-check your shipping address before completing your purchase.
If you notice an error, contact us immediately. Once an order has entered production or shipped, address changes may not be possible.
Additional shipping charges resulting from an incorrect address may apply where permitted by law.
Delayed, Lost, or Damaged Packages
If your order is significantly delayed, appears lost, or arrives damaged, please contact us through our website’s Contact page.
Include your order number and a description of the issue. For damaged items, please include photos when available.
We will review the situation and work toward an appropriate resolution.
International Shipping
International shipping availability, costs, and delivery estimates depend on the destination and product. Available options will be shown at checkout.
Where applicable, customers may be responsible for import duties, taxes, or customs charges unless otherwise indicated at checkout.
Contact Us
If you have questions about shipping or your order, please reach out through the Contact page at shopprettylittleprojects.com.
We’re happy to help!
Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.